This course covers a range of RCA techniques, including
the 5 Whys, Cause and Effect Diagram, Fishbone
(Ishikawa) Diagram, Fault Tree Analysis, Process Mapping
and Flowcharting, Pareto Analysis, and Failure Mode and
Effects Analysis (FMEA).

Failure investigations play a crucial role in enhancing the reliability and longevity of power utility assets. By
systematically analyzing the root causes of failures, utility companies can identify underlying issues that may
not be immediately apparent. This proactive approach allows for targeted maintenance and timely
interventions, preventing minor issues from escalating into major outages or catastrophic failures.

There is a workshop supporting each chapter. The student will test their knowledge and understanding of the material presented for that chapter by completing the workshops during the time allowed in class. The instructor will then review the workshop with the class. The student’s time and understanding of the workshop materials will aid them in their preparation for the certification exam.

Maintenance planning and scheduling should dramatically improve the productivity of maintenance. For example, a group of 30 maintenance technicians should be performing the work of 47 persons when aided by a single planner. Yet most maintenance organizations do not have a planning function and most that do are frustrated.

Maintenance, repair, and operations, or MRO, has a major impact on the company’s performance. It primarily includes all the processes and activities performed by the facility to ensure that all equipment within the facility remains in good condition. Maintenance, Repair, and Operations (MRO) is an entire field of study. Nothing else a business does matters if it fails to execute on MRO. You can’t deliver value amid downtime, stockouts, or safety incidents.