Outsourcing: KPIs Determine Success with Vendors- Part 3
Measuring vendor performance against KPIs is essential to outsourcing success. We’ve all heard the saying, “What gets measured gets done.” When it comes to vendor management, managers can use numerous KPIs to measure performance or service, from the cost of maintenance by internal or subcontractors to asset performance, asset reliability, quality and response time against SLAs. Among the KPIs managers should consider are these:
Outsourcing: How To Select the ‘Right’ Vendor – Part 2
Traditionally, price has been the sole factor managers considered in selecting contractors, but basing the decision on lowest cost will cost more. There are dozens of tools and ways to help managers decide which service provider to use, but one proven strategy for vendor evaluation is best value procurement (BVP), which looks at factors that include qualifications, expertise, schedule, quality, and performance-based criteria.
Outsourcing: Effective Vendor Management Strategies – Part 1
Managing contracted maintenance activities effectively and efficiently has always been a struggle for maintenance and engineering managers.